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Frequently Asked Questions

What is the normal turn around time to receive the items I ordered?

The time it takes for you to receive the supplies or equipment depends on the vendor, whether the item is in stock and if you wish to pay express shipping charges.

What if I have a rush order?

We process all orders in a timely manner, and will process rush orders when requested. Please be aware that delivery times, prices and availability vary by vendor. However, we will do our best to expedite your order.

What is the difference between equipment and supplies?

If the item is a tangible asset, its unit cost is $5,000 or more and it has a useful life of two years or more, it is considered equipment. Examples of equipment include computer hardware and software, office furnishings, medical or office equipment and alarm system/monitoring hardware.

Please note, if you are ordering using our PeopleSoft system, there is a budget category for equipment and furniture under $5,000 (account code 5306). This is for tracking purposes, only.

Do I have to notify anyone once I have received my order?

If you are at USU, the receiving department there will notify us. If you are not at USU and have PeopleSoft access, note your receipt of the order in the system. If you do not have PeopleSoft access, please contact the Purchasing Department.

How soon can I expect payment after submitting a reimbursement request?

The check will be sent to the person or company you have the check made out to within 10 business days. Please be aware that, due to federal restrictions, HJF is not able to reimburse federal employees.